Options. If you have any concerns about price rises, then be sure to contact Virgin Media directly. You can reach them by calling 0344 809 0202 (or 202 from an O2 handset). Make a payment using our dedicated automated payment service on 0800 064 3777 *. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Workout RoutinesDo: use the Connect app to run a super-intelligent WiFi home scan. You can ask VM very nicely if they will offer you a discount to re-contract for 18months, but that will be a discount on the standard pricing and is unlikely to match a new-customer price. Virgin Mobile – 789 on a phone of ours. The early disconnection fee is as follows: Virgin Media Broadband Plan. Further exclusions & legal stuff apply. Quickstart is the quickest and easiest way to setup our services. Virgin Phone Switchover. The My Virgin Media app lets you easily switch between your broadband, TV and home phone account, and your mobile account . Please enter your email. Add Sky Sports in time to enjoy this weekend's biggest live Premier League fixtures. We have tried to cancel our account with Virgin but without success. Nathan. 4 or A. I plugged my landline to the back of the modem and. Remember, have your Virgin Media network name and WiFi password ready. You can also speak to our WhatsApp teams on. When you place your order, we'll let you know. All Rights ReservedBT Sport is included in Maxit TV (Full House TV) and Ultimate Oomph (VIP bundles) or can be taken as an add-on at additional monthly cost. Downgrade overcharge. I'm aware that Virgin want to keep me as a full-service paying customer. Have been with Virgin Media for several years. Options. It may also start a new minimum term 18 month contract. I’ve been looking at other posts and I can see virgin media has responded to other customers with similar experiences to mine by saying ‘contact 0345 454 1111 to speak to someone directly’ - before they get a chance t. My Virgin Media App. Upgrade your broadband today and get faster download and upload speeds. Mobile Your Account. Lo good people. Use a paperclip to press and hold the button for at least 10 seconds until lights flash. Virgin Fibre Areas only. Just streaming movies. Web How Do I Downgrade My Virgin Mobile Package. Volt. If you don't get what you want, you should consider leaving. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. But every time I go to the cancel and downgrade part of the website - 5404349. All our services will be set up so, once you’re in your. I'm trying to downgrade from a bundle to broadband only but am locked in a cycle from hell. I don't work for Virgin Media. This includes restricting children from accessing inappropriate or adult content. 56/year). I went to retentions as I was miffed at very slow speeds. We would like to show you a description here but the site won’t allow us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The best the woman on the phone. virgin media change package disparagecalm here spoiler. then £44 a month. Step 1 Download the Change of Details Form and follow the instructions on the form to complete it. From experience there are 3 levels here: Rep from the Philippines offering you savings of £1-£5 per month max (never agree to this) It's not ideal but it's the only way to get the best deal at Virgin. Monthly costs have gone up an average of 13. The Virgin Media Connect app is the control unit for your WiFi that helps you get your Virgin Media broadband up and running. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. 4 and A. This should have been explained to you when placed the downgrade request. TiVo. 0. IM Trying to cancel my television and phone services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Up to 3 WiFi Pods if needed. Super for streaming, gaming and downloading. Get Broadband and TV from Virgin Media for just €50 with no activation fee. For example, you pay in September for October’s services. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Create new account. Can I just cancel my tv package and keep my broadband, landline and calls anytime. You just need to give Virgin Media 30 days’ notice that you want to leave. After that date, your price will be £123. 50 per month. If you can get Quickstart, you can choose one of two delivery options. From here, you have the option to review your existing broadband services, or upgrade if you’re not on our highest tier. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 0 Kudos. Hello VLNeedham. Virgin Fibre Areas only. By online chat If you prefer, so you can chat to us online if you’re thinking of. Virgin Media. Usually after you downgrade your service the change will come into effect in 30 days. Alternatively, you can call 0345 454 1111 from any other phone. 75 per month. uk. If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112. 63/month (£43. Due to a recent price increase for my M200 Fibre Broadband etc service I spoke to your team & was advised that dropping to M100 Fibre Broadband would not affect my service at all. Craigus. * Something trivial, adding caller display to a phone contract, removing/adding a TV channel pack, won’t do it, removing an entire service. The exact size of your bill change will vary based on your individual package, but the provider says that on average customers with broadband, TV and home phone deals with Virgin will see their bills rise by 13. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. If you previously received your WiFi Max at no extra cost with your previous Virgin Media broadband package. I don't work for Virgin Media. Joining in. Step 1. I’m being offered various different packages that include tv and landline (which I don’t want and explicitly told that to the very first person I spoke to). Forgot account? or. or. Once you have logged in, you will be able. Account - Mobile. Virgin TV 360. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. WhatsApp chat last Sunday agreed £65 downgrade including returing 2nd unused TiVo but promised a confirmation email in a few hours. Log In. Virgin Fibre Areas only. downgrade from 360 to V6 TiVo. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play. As @roy247 has advised you will need to contact the customer service team regarding this matter. Hi Ben, To be perfectly honest, t he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No changes to TV (Maxit) and BB (GIG1). Virgin Media. TV. Remember, new customers normally have the pick of the best TV, fibre broadband and line rental deals and there are other providers out there waiting for. Even sitting in the room above the router, the WiFi was dreadful. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Media cancellation dance. 4K compatible TV/device required to watch Ultra HD. How can i downgrade my package its costing me to much every month - 5358188. Gig1Fibre. 202 from an O2 phone. Biggest Combo Volt Bundle. The do's and don'ts. Agreed on same bundle just m600 ultimate at a much better price. UK and ROI residents 18+ only. VMUser1812. We’ll get you set up as one of our approved partners. Here's how: Log in to your My Virgin Media account, and select 'Manage My Package'. (18 month contract applies) 108. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. . It has also promised there’ll be no charges to pay for existing Virgin Media customers who downgrade from one of its standard broadband products to Essential Broadband. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. I went to retentions as I was miffed at very slow speeds. Does anyone know what to do? I can't find the messenger link either so can't contact them direct. Make sure to check and pay your final bill, which covers your broadband & TV package costs and usage charges up to your disconnection date. 6. It would not slow it down at all etc etc. I cannot see that I can do this, I have deleted an additional email account but wish to discontinue completely the Virgin Media account and all associated. You can cancel your subscription on 30 days’ notice, and we can do the same. if I did drop the speed to possibly 125 would I still receive the volt speed increase. Current VM broadband only customer. 50 per month for new. If you give the 14 day notice, most likely will result into the internet turning off. Boom!It claimed Virgin had insisted on a multi-million pound cut in its fees; Virgin argued that UKTV was restricting its customers access to its free-to-view channels. Sorry to hear that you were re-contracted without your permission. VM now have the Volt packages which double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed . • Click Configure your WiFi connection. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. a month ago. Perfect for streaming. Broadband. 25 to £78. I'm a Very Insightful Person, I'm here to share knowledge. Virgin TV V6 Box, Powered By TiVo - Use this quite a bit Voicemail Free - Don't use M125 Fibre Broadband - Use lots in modem mode with own Wifi6 router. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 1 Kudo. If you are out of contract however, you will be able to have a broadband only package if you wish. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. First you need to set up a new Disney+ Premium account by following these easy steps: Register or sign in to My Stream Plan. Saturday – 8am to 6pm. 3 hours ago. Gig1Fibre. You appear to want to be a TV/broadband customer for future use. As a Virgin Media customer, you pay for your services in advance. Available with M50 broadband or faster. Virgin Media; My Virgin Media. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst. hope this makes sense, would like and idea before trying to phone. Hi Pauline Z, Thank you for your email reply. Hi @BILLY0070, You'll continue to get the Volt benefits provided you remain a customer of both Virgin Media and O2. Roaming charges apply to your use outside the UK. Virgin Media Quickstart set up. Web On the Virgin media website it says Mixit TV Drama Docs - 190 channels. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. Follow the house rules. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Virgin Fibre Areas only. As Ernie_C has advised we aren't able to make any changes via the forums, we do have these alternate contact methods or you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you. Virgin Mobile package Simply sign in to your mobile account. 00 a month (down from £142. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. No they wont give you a special offer but they may offer a free basic service for a short term so that they dont lose a potential customer. Password. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Just joined. On your installation day, your engineer will arrive in a. Sign in. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. After being on the phone for an age before, we decided not to - 5135619. Superfast. Virgin Media wouldn't confirm the smallest and largest increase customers face, but said 99. My Virgin Media makes managing your account easier with all your information in one place. Now after 18 months the discount is ending so I want to downgrade - 5196133. At least 30Mbps download speeds in every room or £100 one-off credit. a compatible Virgin TV box; b. As @roy247 has advised you will need to contact the customer service team regarding this matter. July 2021 move-in to end january 2023, move house july 2022 and now its another 18 month and a £200+ cancellation fee!! DID NOT CONSENT. General rule of thumb is that if you get transferred to a rep who clearly isn't based in the UK, you'll get shit deals. For a little bit extra, you can add Virgin TV 360 to your Volt broadband plan. com) has an easy online portal for requesting a home move. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is. 1) and go to Wireless Settings. Virgin Media Hub 3 and 4 were standard with all broadband packages until the introduction of the Virgin Media Hub 5 and 5x. Then click on the " Account settings " tab and then the " Account details " tab. With the price of everything going up and recently having a letter saying my package will be going up £12 per month, I could really do with lowering my bills. Manage your package. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Click on this and you'll see my message. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Your billing won't change until then. Parental controls are a set of tools designed to protect and keep children safe online. Re: Contract end in April but want to stay and downgrade. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. Yes. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi, I'm a pensioner who needs to downgrade, to just Phone and Broadband, how do I do this without waiting on the phone line for ages or getting cut off and basically being forced into a new contract I do not need. Faster broadband. You can, but you will probably be hit with early termination fees for the downgrade element. If you. Set up and change your Direct Debit details. Then select Add again. We have a Virgin media package of phone, tv (XL) and broadband (cable). Get Sky Broadband Superfast. I'm still in contract (6 months left) and said it would be fine to start a new contract. Behold the power of Powerline. Stream box and remote remain property of Virgin Media. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). With the little price hike, my Virgin Media bill will be £70 a month so I decided to downgrade and get rid of the services I don’t use. If you do renew now, your minimum term will overlap with VM's new annual price increase policy from 2024. You will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to change your contract, do you still want TV as part of your package or broadband only or BB + phone. There are a few things you can do to downgrade your Virgin broadband service if you're unhappy with it. QuickStart, set up and connections. 6. 6 September 2010 at 5:53PM. Select View package > Stream and then Manage Stream. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. on 15-06-2023 18:15. SpeedNo setup fee is available on all bundles, broadband & phone, and broadband only packages. You can then discuss changes to your contract. All you need is your account number, current phone number, new address and moving date. Or you could play the retentions game, pricing up your services from alternative suppliers in order. Here you’ll find all the help you need for Virgin Media related problems and issues. if you've had it over 12 months (iirc, virgin are just 12 month minimum terms), you can ring them, ask to speak to cancellations and tell them you are thinking of leaving because you. (c) The price you pay for the WiFi Max service will depend on your broadband package. From experience there are 3 levels here: Rep from the Philippines offering you savings of £1-£5 per month max (never agree to this) It's not ideal but it's the only way to get the best deal at Virgin. Log In. No-one knows the number. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I don't work for Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. FWIW, although I only ever had VM broadband , it was around. . Further exclusions & legal stuff apply. Change the wireless channel – Log into your SuperHub’s admin console (192. I was very shocked to be told i can not do that, i would have to cancel the full package. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Manage Your Account. Whether you want to get a new broadband package or you're just looking for some advice, the Virgin Media broadband reviews uk will help you find the best deal. Consider what youre paying for and what. How Do I Log Into My Virgin Media Account. Once you are in the Recordings > Recorded (View all) section use the remote directional pad to move up and click on Recorded (to the right of the search icon) This opens up aa new menu where you can select from Recorded, Recorded on this Virgin TV box, Planned, and Planned for this Virgin TV box. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Ended up with 33£ for 500M. gerri1030. £35 setup fee applies*. The main example of this that. 3 stars. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I have had - 5266681. 00 per month for the next 18 months, great. Solved: I just can't afford the £36 a month. Sign in to My Virgin Media a. Next month’s package If your first bill includes both ‘First month’s package’ and ‘Next month’s package’, this means that you’ve received a few weeks service before we finalised your first bill. Manage Your Account. M125 was boosted from M100 last year, when the package received a speed upgrade of 22% from 108Mbps to 132Mbps. Anyways I got a new modem which is a Sagecom. Ideally I'd like to sign up as a new customer under my own name, however the other homeowner is also able and willing to sign up in their name instead (it's under my name currently) if this would be quicker). No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you make a change to your package mid-month we need to adjust the services you’ve already paid for. He’s the face behind this huge UK based brand. To run the scan, simply connect to your. When you sign up, there’s a £35 activation fee. If you are, you’ll continue to be charged £12. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Currently have 500 with 10 people household 3xtv and multiple devices around 25 to 30 in total ilncluding ring door bell. Step 2 Make a copy of one of the below documents to send with your completed form: For your Virgin Mobile account, Along with the form, you'll need to send us a copy of one of the. 4 or A. Thanks for taking the time to raise your concerns regarding changing your package, we appreciate you raising this via the forums. The new fibre phone line is designed to work with the same phones as the old copper line. Web The best route is to call 1 50 from a Virgin landline or 0345 454 1111 options 114 and 4 thinking of leaving but its best to call at 8am to avoid call queues. Virgin Media is part of the Virgin family and is a British based telecommunications company. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. No phone line. Virgin Mobile. Technician: No extra cost – If QuickStart’s unavailable. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Leave it off for about 10 seconds. Joining in. You can’t make contract changes here. Still waiting!! Went back to WhatsApp again yesterday agreed and confirmed acceptance of ts & cs for said £65 per month downgrade. Choose your package. Virgin Media Community; Broadband; Networking and WiFi; Downgrade 404 error; Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides . Excludes broadband faults and broadband network outages. co. Any help or advice would be appreciated. I have broadband and the MIX TV package. £8p/m extra or included with Gig1 or Volt. Sign in . Early Termination Charge. Scroll down that page and you will see a place to edit the password. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. I could live with the Freeview channels: I already have a decent Freeview box and get most of the channels most of the time but it's very weather-dependent: good when it's cloudy, erratic when it's clear, unusable in heavy. QuickStart, set up and connections. We would prefer to reduce our broadband speed as our household is small and not many people are using the broadband. See more of Virgin Media on Facebook. I have used the 8-digit numbered Settings Password from the router, not the WiFi password (I also tried this just in case). If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. The latest version of the app also adds some excellent features, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and. 00 may be a new customer introductory price. Does your bill not offer an itemised breakdown of the charges included? Our team on 150 [from any VM mobile or landline] or 0345 454 111 would be happy to look into your package with you if you feel like you're being overcharged as our Customer Care team specialise in this sort of query. Return our kit We’ll talk you through how to do this – we’ll either arrange to come round and collect it from you or we’ll send you a pack to return it free of charge. The current TV package we are on is “Full House” which is. The way VM bundles its packages though it is very likely you will get a lower price for a renewed minimum term by taking TV/broadband/phone. I want to keep the broadband though as we need this, I realise that if I could lose my landline it will stop any discounts on my broadband, but I think it would still make it cheaper. Virgin Media services are only available in eligible Virgin Media network areas. Check out. Premium Picks. Access your bills, diagnose faults and manage your package. Thanks for your review Malcolm and I'm sorry to hear that fixing the fault experienced has been a long a difficult process thus far. Super for streaming, gaming and downloading. However, rather than cancelling we are looking to try and keep the package for my mum BUT the monthly cost is far too high for her to afford unfortunately. kr002. Booking an engineer is easy with Virgin Media. The landline I can really live without, but I can get here Full Fibre 100 Broadband from either Openreach or CityFibre for about £35 a month, so that leaves me thinking I'm paying £70 a month for the VM Tivo service. Solved: i need to downgrade to the Big bundle M200 Fibre Broadband, Talk Weekends & 100+ TV channels £33 a month as my partner was laid off - 5155556. I have Volt 500 broadband (originally M350 before the Volt boost). For example, you pay in September for October’s services. Unfortunately, we do not support package changes on this forum however we can check if there's something to cause higher consumption, I'll pop you a message here shortly to give this a look. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Welcome to Virgin Media’s help and support page. QuickStart, set up and connections. This promotion means you won’t pay the usual setup fee of £35. I'm frustrated as hell as my total package every month is £120 can't afford to keep paying it contract fin ages ago every time I phone to ask to downgrade my package I keep getting no where all I wht is just my broadband for my kids to use TV box and channels I don't wht any more can someone help plz as my Nanna changed hers and all. To understand why this may have. If it’s not a technical issue you need help with then we’re here to support you on. 168. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. If you can give the team a call on 150 from a Virgin Media landline or 0345 454. How come I can’t d this online when I log on to my account. MoneySavingExpert. Boom!Solved: I have been trying to downgrade my package for a while now. Gareth_L.